If you have a question or comment, please contact me. I will reply via email within 24 hours. If you've placed an order and did not hear back from me within 24 hours, it means your email address was mistyped or is not working. Please contact me and provide an alternative email address.
If emailing is not convenient for you, you may also reach me at 408-969-1953. Please leave a message and I'll return your call or reply by email within 24 hours. Sorry, I am unable to take phone orders at this time.
Please note: For the health safety of my customers, I will not sell jewelry that has been worn or handled by another customer. Many customers have asked me to enforce this policy. In addition, most of these jewelry pieces are handmade to order. For these reasons, I cannot accept returns or do exchanges, even if you did not try on the jewelry. (there will be no exceptions, so please respect my policy and do not ask me to make one) Thank you.
Your privacy is important to me. I take the privacy of your personal information very seriously. Arte Designs will not sell, rent, or share your personal information with anyone.
Your email address will only be used to send notifications regarding your order status or to reply to your questions or comments. You will never get an email from me asking you to open an attachment.
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